Booking & Cancellation Policy

Booking, rescheduling, late arrival and refund terms for reformer pilates sessions at Soli Sculpt, Santa Teresa, Costa Rica.

Rescheduling: Reschedule in the app at least 24 hours before your booking. Inside 24 hours the session cannot be moved.
Missed sessions: Missed sessions count as used and the class credit is lost.
Running late: Come anyway and pick a shorter workout — the next member is booked right behind you, so your session still ends on time.
Refunds: No refunds. All sales are final on single sessions, passes and memberships.
Access problems: If the door will not unlock during an internet outage and the Soli stores are closed, your account is credited so you can rebook.
Passes: 4-Pack and 8-Pack never expire. Unlimited Monthly cancels with 7 days notice.